All prices are given in USD.

It takes us between 24-48 hours on average to process your order and transport it to our carrier's sorting facility.
Once your order has been processed by our shipping department, we cannot make any changes (including the address). We only deliver to the address you provided at check-out. If you have any questions,
email us at info@joyfulpawco.com

We offer 100% money back guarantee only if you
receive the product defective or damaged. You have 14 days to
return the product to us for a full refund. You must return the
product at your own expense. Once we have received the product
, we will give you a full refund of your original purchase. Please
include all names and order numbers on the returned packages.
Please note: if your package is on the way, you must wait for it to arrive and ship it back before you can receive a refund.

You can cancel your order without incurring any costs, however, you must cancel your order before it ships.

If you entered an incorrect address, wait for the order confirmation email. Once you have verified that
the address provided is incorrect, please notify us by email at info@joyfulpawco.com If the address provided is incorrect, we can change it within 24 hours. No refund will be given after 24 hours.

Delivery takes about 5-10 business days to USA, U.K and Europe. Shipping to other countries may take additional time.

Surely! We are here for you! Please
email us at info@joyfulpawco.com and we'll be happy to help.